Our client (a large Federal Government Department) was seeking support to understand their volatile, uncertain, complex and ambiguous stakeholder landscapes across Australia, Asia-Pacific and the United States to streamline joint engagement processes across multiple government and industry organisations.
We were engaged to lead research, analysis and collaboration to design a series of strategic engagement approaches. The complex nature of this work introduced various challenges that required strategic engagement of stakeholders locally, national, regionally and internationally.
We worked with a range of stakeholders to deeply understand complex networks and systems, establish strategic positions on a range of issues and coordinate aligned engagement approaches across organisations.
The approaches that were introduced to facilitate strategic engagement across multiple organisations became ‘golden standards’ and were later incorporated into enterprise-wide protocols.
IlluminX helped me and my team to understand stakeholders in complex systems and environments. Navigating some of the politically sensitive matters, IlluminX consistently delivered useful analysis in well-presented formats so that we could engage quickly with the insights. IlluminX helped us to look more deeply at relationships, issues and behaviours within stakeholder networks to inform effective engagement and communications strategies.
Our experience with IlluminX was highly collaborative and they invested significant effort to build capabilities within my team. They possessed high levels of emotional intelligence which enabled them to work very well with a very broad range of our stakeholders.
