What We Do

We make work and life better for humans, by illuminating experiences and designing better ones

Insights

We work with organisations to uncover deep insights into the experiences of people.

We bring a range of methods and tools to surface deep insights into individual, social and choice behaviours to better understand people, relationships and culture.

We work with organisations to use insights to find adjustments and re-design better experiences for humans.

Meeting in modern office
team meeting and brainstorming

Strategy

We work with organisations to design high impact strategies the shift the way people think, feel, act and interact.

We use a range of collaborative tools, methods and techniques to design participatory processes that maximise collaboration in strategy design. We have worked with organisations to design and execute:

  • New Business Strategies
  • Sales & Business Development Strategies
  • Stakeholder Engagement Strategies
  • Client Experience Strategies
  • Marketing & Communications Strategies
  • Performance Strategies


We work with organisations to find and set approaches that measure and evaluate the effects and impacts of their strategies and maximise the returns on their investments.

Programs

We work with organisations to design and test experimental programs that immerse people in new experiences, both consciously and subconsciously.

We use a range of behavioural insights methods, tools and techniques to design experiences that cause people to think, feel, act and interact differently. While each of our programs are different, we often include experiments such as:

  • Re-designing environments (spaces, signals, signs) to influence new thoughts and emotions.
  • Re-designing new policies, processes and procedures to influence new choices.
  • Identifying and working with cultural influencers to re-set social cues, behaviours and norms.
  • Re-designing rewards and incentives (or disincentives) to motivate behaviours (or de-motivate behaviours).

 

We work with organisations to measure the effects and outcomes of their programs and make informed adjustments to maximise results

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Brainstorming with the best. Shot of office workers in a meeting in a boardroom.

Facilitation

We work with organisations to facilitate high impact experiences, gatherings and events.

We use a range of facilitation and collaborative design methods, tools and techniques to facilitate experiences that trigger cognitive, emotional, behavioural and social shifts. We have worked with organisations to design and lead:

  • Team-building events
  • Training sessions
  • Strategy meetings
  • Product launches
  • Client meetings
  • Networking events
  • Collaborative workshops
  • Seminars and conferences


We work with organisations to understand the effects of their business interactions and gatherings (meetings, workshops and events) and re-design them to create better experiences.

Coaching

We work with people in organisations to lead better experiences for humans, through coaching and development.

We use a range of coaching and high performance methods, tools and techniques to build leadership, complex stakeholder management and public presentation capabilities. 

We work directly with people and teams to explore and understand strengths and gaps and design plans to build, exercise and mature their capabilities through a range of contemporary learning and development approaches e.g. immersive simulations, social projects, games and plays.

Shot of a group of designers brainstorming on a whiteboard in an office