Experience

Patterns, not portfolios

Each engagement below is presented as a system: the problem as it was actually structured, the approach used to make it visible, what was designed, and what changed as a result.

Behavioural Insights & Human Research

Understanding the Value of Organisational Values

Closing the distance between stated values and lived behaviour by studying values as a system of signals rather than a statement on a wall.

Organisational valuesBehavioural insightsCultureHuman research
Strategic Narrative & Sensemaking

Designing the Strategy that Matters

A participatory strategy process that produced a decision logic leaders could extend — not a document that aged in a drawer.

Strategic narrativeSensemakingStrategy designDecision architectureParticipatory planning
Organisational Systems Design

Strategic Engagement by Design

Rebuilding stakeholder engagement as a designed system of legitimacy, cadence and evidence rather than a series of one-off consultations.

Stakeholder engagementGovernanceOrganisational systems
Ways of Working & Capability Design

Designing, Adoption and Sustaining AI Capabilities

Making emerging AI capabilities usable, valuable and sustainable across a global consulting firm by designing adoption, confidence and responsible-use systems together.

AI adoptionCapability designWays of workingTransformationResponsible AI
Experience Design for Transformation

Leading Complex Workforce Transformation

Equipping a global leadership team to lead a multi-year workforce transformation by aligning roles, decisions, communication, and capability around a coherent human-centred narrative.

Leadership transformationExperience designWorkforce transformationGovernanceCapability uplift
Collective Intelligence Enablement

Building Collective Leadership Teams

Turning senior leaders from a group of high-performing individuals into a collective leadership system through shared behaviour, trust, alignment, and decision-making design.

Collective intelligenceLeadership capabilityCollaborationStrategic alignmentCollective leadership

Have a problem shaped like one of these?

Thirty minutes, no cost, no pitch. Bring the problem that is not returning value and we will give you an initial read on the system producing it.

carly@illuminx.com.au+61 421 573 437We read every enquiry personally and reply within two business days.